Policies | Privacy | Disclaimers

Cayman Luxury Excursions

Please review all policies and terms before you book your private transportation service.


TERMS AND CONDITIONS


DEPOSITS


All tours booked through cayluxe.com require a US$200 deposit. Your purchase does not automatically guarantee a reservation.  Your reservation will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your deposit.


STANDARD CANCELLATION POLICY


In order to provide the highest level of service for all our clients, cancellations may be subject to fees. The policy applies to all group and private excursions booked through cayluxe.com.


PRIVATE EXCURSIONS:


  • Subject to our receipt of your request for cancellation greater than 7 days prior to tour commencement, we will fully refund your deposit (please see steps required to cancel a reservation below).
  • Cancellations received within 7 days of tour commencement are nonrefundable.
  • All tours are rain or shine and late arrivals and no shows are nonrefundable unless you are on a ship and it is unable to dock in Grand Cayman for whatever reason.
  • Amendment requests are subject to availability and may be subject to price changes.
  • We will try our best to make sure all the tour arrangements will be the same as planned. However, to ensure safe and secure tours, we reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, and any other uncontrollable circumstances.  In the unlikely event such a cancellation is necessary, we will make every attempt to reschedule your tour or we will fully refund your deposit.


HOW TO CANCEL A RESERVATION


  • Please send an email to info@cayluxe.com specifying the tour date, time, name of party and the reasons for the requested cancellation prior to seven days in advance of the tour reservation.  Please include a contact telephone in case we need to reach you to request additional information.  We will process your cancellation/refund request within one to seven business days.


CHANGES TO THIS POLICY:


From time to time, the terms of this policy may change at the Cayman Luxury Excursions’ discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to e-mail us at info@cayluxe.com.

 
CHARGEBACKS


You hereby waive any objection you may have to Cayman Luxury Excursions' use of electronic records with Discover, MasterCard, Visa, American Express or banks that issue credit cards should it be necessary for Cayman Luxury Excursions to respond to a chargeback. You agree that Cayman Luxury Excursions does business electronically by email, so email is accepted as the form of delivery of notices provided by Cayman Luxury Excursions to you.  You agree not to dispute a credit card charge on the basis of services not rendered if Cayman Luxury Excursions can prove that the service was properly booked and all reasonable efforts were made to provide the service to you in accordance with these terms and conditions.  You agree that you will not dispute any charge improperly. This includes filing chargebacks claiming fraud if you claim the name of Cayman Luxury Excursions was not recognized by you or your email service provider. In the event you file a chargeback improperly, you agree to provide a written statement to the credit card company confirming the charge is correct and should be paid and agree to send a copy of this letter to Cayman Luxury Excursions via email to info@cayluxe.com.


JURISDICTION AND CHOICE OF LAW


This Agreement shall be governed by and construed in accordance with the laws of the Cayman Islands, without reference to conflicts of law rules. As a condition of the use of the Cayman Luxury Excursions website and service, you agree to submit to the personal and exclusive jurisdiction of the courts located within the Cayman Islands and therefore agree to file any grievance or suit of any kind exclusively in the courts located within the Cayman Islands. If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Cayman Luxury Excursions’ failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. Nothing in this Agreement shall be construed as creating or constituting a partnership, joint venture or agency relationship between Cayman Luxury Excursions and the product providers.  The product providers shall not have the ability to create any obligation on Cayman Luxury Excursions’ behalf. This Agreement constitutes the entire agreement between you and Cayman Luxury Excursions with respect to the use of cayluxe.com.

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Privacy Policy for Cayman Luxury Excursions: At Cayman Luxury Excursions, accessible from https://www.cayluxe.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cayman Luxury Excursions and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@cayluxe.com


General Data Protection Regulation (GDPR): We are a Data Controller of your information.


Cayman Luxury Excursions legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Cayman Luxury Excursions needs to perform a contract with you
  • You have given Cayman Luxury Excursions permission to do so
  • Processing your personal information is in Cayman Luxury Excursions legitimate interests
  • Cayman Luxury Excursions needs to comply with the law

Cayman Luxury Excursions will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability
  • The right to withdraw consent


Log Files: Cayman Luxury Excursions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies and Web Beacons: Like any other website, Cayman Luxury Excursions uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.


Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Cayman Luxury Excursions, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Cayman Luxury Excursions has no access to or control over these cookies that are used by third-party advertisers.


You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?


Children's Information: Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Cayman Luxury Excursions does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Online Privacy Policy Only: This privacy policy (GDPR Privacy Policy created at GDPRPrivacyNotice.com) applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cayman Luxury Excursions. This policy is not applicable to any information collected offline or via channels other than this website.


Consent: By using our website, you hereby consent to our Privacy Policy and agree to its terms

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